Refund policy
Returns
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Returns & Refunds
We want you to be satisfied with your purchase. You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, merchandise must be unused, unopened, and in its original condition and packaging. Products that have been opened, used, altered, worn, or removed from their original packaging may not be eligible for return for health and hygiene reasons.
To request a return, email refunds@sonnierbeautysupply.com and include your:
- Name
- Order number
- Date of purchase
- Reason for the return
Please contact us before mailing your return so we can provide return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible at refunds@sonnierbeautysupply.com.
If the problem is due to an error on our part, Sonnier Beauty Supply will provide an appropriate replacement or refund at no additional cost to you. We may not require the original item to be returned.
Change-of-Mind Returns
If you are returning an eligible item because you changed your mind, ordered the wrong product, or no longer want the item, you are responsible for the cost of return shipping.
Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you whether your refund has been approved or denied.
If your refund is approved, it will be issued to your original method of payment within 2–3 business days. After we issue your refund, your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account. Please allow up to 5 business days for your refund to be received after approval.
Late or Missing Refunds
If you have not received your refund after 5 business days, first check your bank or credit card account again.
If the refund is still not showing, contact your credit card company, bank, or payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at refunds@sonnierbeautysupply.com and we will be happy to assist you.
Sale & Final-Sale Items
Sale and final-sale items are not eligible for return or refund, except when an item arrives damaged, defective, or incorrect.
Exchanges
We replace items when they arrive damaged, defective, or incorrect. Contact us at refunds@sonnierbeautysupply.com for assistance.
Return Shipping
After receiving return authorization, eligible returns should be mailed to:
Sonnier Beauty Supply
11875 Pigeon Pass Rd.
Suite B13, PMB #408
Moreno Valley, CA 92557-6044
Customers are responsible for return shipping costs on change-of-mind returns. We recommend using a trackable shipping service for returns. Sonnier Beauty Supply is not responsible for returned packages that are lost in transit.
